Under the collaboration, BT will use a suite of Google Cloud’s products and services such as cloud infrastructure, AI, ML, security, data analytics, and API management to provide greater customer experiences, decrease costs and risk, and create new revenue streams
BT selects Google Cloud to help with group-wide data and AI transformation. (Credit: Gryffindor/Wikipedia.org)
Google Cloud has entered into a five-year partnership with British telecommunications and network provider BT to expedite the latter’s company-wide digital transformation.
Under the collaboration, BT will use a suite of Google Cloud’s products and services. These include cloud infrastructure, artificial intelligence (AI), machine learning (ML), security, data analytics, and API management to provide greater customer experiences, cut down costs and risk, and generate new revenue streams.
Some of the initiatives under BT’s digital transformation programme are forming a group-wide data and AI fabric as part of the company’s cloud-first and AI-first strategy.
Google Cloud is expected to help the British telecommunications firm unlock hundreds of new business use-cases to bolster its ambitions focused on digital offerings as well as creating hyper-personalised customer engagement.
Google Cloud CEO Thomas Kurian said: “We’re proud to collaborate with one of the world’s leading providers of communications services and play an integral part in its digital transformation journey.
“By deploying our full cloud capabilities, and support from our SRE organisation, our goal in this partnership is to set up BT with the tools it needs for future growth and innovation.”
According to Google Cloud, the data transformation of BT revolves around driving business outcomes. It is also centred on tapping AI and deep ML across the group to enable businesses and customers for making more data-driven decisions and creating deeper customisation for customer offerings and new go-to-market plans.
With data transformation, BT would be able to have real-time network analytics to allow for a more improved customer service via predictive fault management and assurance.
BT chief digital and innovation officer Harmeen Mehta said: “Our partnership with Google is one of a series of strategic moves that BT Digital is taking to help accelerate BT’s growth and digital transformation.
“This is a partnership that is deeper than just at the technology level. It will help Digital as a whole supercharge BT and drive its return to growth.”
Separately, Google Cloud entered into a collaboration with Bloomberg. The partnership will enable front to back-office professionals to access the latter’s tick-for-tick data and real-time analytics services.
Earlier this week, Google signed a $5.4bn deal to acquire cybersecurity firm Mandiant with an intent to bolster Google Cloud’s security offerings.