The Indian IT company will provide application and infrastructure services that are critical to the global operations of South32
TCS will offer a unified service desk for all South32’s operations in Australia (Credit: Khusen Rustamov from Pixabay)
Australian mining and metals company South32 has chosen Indian information technology (IT) services provider Tata Consultancy Services (TCS) to enhance its IT operating model.
The partnership is expected to enable the Australian mining company to meet its objective of standardising, simplifying, and streamlining its IT operations.
Under the multi-year managed services partnership, the Indian IT company will provide application and infrastructure services that are critical to the global operations of South32.
South32 digital technology vice president Sara Braund said: “To achieve our strategic goal, it is imperative that we work with partners who have the global network aligned to South32 operations and offer the breadth of services required for an organisation like ours.
“In TCS we found a partner who understood our vision of simplification and had proven experience in establishing a resilient technology foundation.”
The mining company had earlier partnered with TCS to speed up the implementation of its divestiture programmes as well as track employee health and safety at its global mining sites during the pandemic.
The expanded partnership will see TCS leveraging its Machine First Delivery Model, powered by ignio AIOps and ignio ERPOps to deliver a new IT model for South32.
Utilising AI and machine learning, TCS will facilitate self-healing capability and improved resilience in the company’s IT stack, which comprises ERP and other corporate applications.
Besides, it will offer a unified service desk for all South32’s operations in Australia.
TCS UK, Europe and ANZ energy and resources head Seema Mehra said: “The mining industry is embarking on digital transformation journeys to drive greater productivity, health and safety, and environmental sustainability.
“Foundational to all this is a resilient and future-proof digital core that will provide the flexibility, agility and resources needed to sustain their transformation journeys.”
Recently, reinsurance company Swiss Re has expanded its partnership with TCS to develop a resilient digital workforce.
The partnership will see the two companies working together to provide a persona-based, insights-driven user experience for over 18,000 end-users.