Dynamics 365 Copilot will enable enterprises to support their employees with AI tools developed for sales, service, marketing, operations and supply chain roles
Microsoft has launched its new Microsoft Dynamics 365 Copilot, an artificial intelligence (AI)-powered co-pilot in both customer relationship management (CRM) and enterprise resource planning (ERP) systems.
The new offering is expected to provide interactive, AI-powered assistance across business functions.
According to Microsoft, its Dynamics 365 Copilot will enable enterprises to support their employees with AI tools developed for sales, service, marketing, operations and supply chain roles.
The new co-pilot is expected to assist sellers in reducing the time they spend on clerical tasks and AI will assist in creating email responses to customers.
It can also generate an email summary of a Teams meeting in Outlook, stated Microsoft.
The offering is anticipated to support marketers to streamline their workflow in data exploration, audience segmentation and content creation. It will further optimise the generation of product listings for online commerce.
Besides, the new AI-powered co-pilot will identify external factors, including weather, finances and geography that might impact key supply chain processes.
Microsoft business applications and platform corporate vice president Charles Lamanna stated: “The next era of business applications is being transformed by generative AI. Users will increasingly expect their CRM and ERP applications to include AI-powered expertise.
“Dynamics 365 Copilot brings the latest AI breakthroughs to every line of business, improving customer experience, employee experience and operational efficiency.”
Last month, Microsoft introduced new versions of its search engine Bing and Edge browser by powering them with AI.
The upgraded versions of Bing and Edge were aimed at providing improved search, more complete responses, a new chat experience, and the ability to produce content.