To more efficiently manage scheduling, payroll, and attendance across healthcare facilities, Accenture collaborated with Ardent Health Services to implement the UKG Dimensions workforce management solution


Ardent Health Services collaborates with Accenture and UKG to transform workforce management. (Credit: Roberto Fiadone/Wikimedia Commons)

US-based healthcare company Ardent Health Services has joined forces with Accenture and UKG to enhance its workforce visibility and agility across its network.

UKG is a human resources (HR), payroll, and workforce management solutions provider.

Through the collaboration, the healthcare company expects to improve its workforce operations starting from timekeeping to scheduling.

Ardent Health Services is aiming to provide frontline employees with more flexible scheduling solutions that complement work-life experiences, while maintaining focus on delivering quality healthcare services.

To handle scheduling, payroll, and attendance more efficiently across healthcare facilities, Accenture collaborated with Ardent Health Services to implement UKG Dimensions, an AI-powered workforce management solution.

Ardent Health Services has a network of 30 hospitals and 200 sites of care. It will leverage Accenture’s experience in talent management and healthcare operations along with UKG’s intelligent workforce management suite to enhance its workforce management.

Ardent Health Services chief HR officer Carolyn Schneider said: “This integration is a key example of how we’re delivering on our purpose to care for our patients, their families and one another.

“Our work with Accenture and UKG helps continue to improve how we deliver quality care in a workplace that drives a better experience for our team members and the communities we serve.”

Accenture said that the transformation at Ardent Health Services was carried out in phases by market. Careful attention was given to data quality, infrastructure, training, and the impact of change driven by the implementation of UKG Dimensions, said the professional services firm.

Accenture managing director Julia Kenney said: “Through our expanded partnership with UKG, we’re helping organisations across industries move toward a sustainable future that is more responsive to workers’ needs.

“This represents one example of how we’re helping clients reinvent care delivery with new offerings that combine human ingenuity and technology to reshape access, experience and outcomes.”

In December 2022, Accenture announced an investment in US-based virtual reality (VR) digital wellness and digital therapeutics company BehaVR through Accenture Ventures.