The partnership is expected to make Walmart Commerce Technologies Store Assist local fulfilment app and Walmart GoLocal local delivery solutions available to retailers through Salesforce AppExchange
Walmart and Salesforce collaborate to provide retail customers with solutions for local pickup and delivery. (Credit: Walmart Inc.)
Walmart Commerce Technologies and Walmart GoLocal have entered into a collaboration with Salesforce to offer retailers access to solutions and technologies that enable local pickup and delivery for customers everywhere.
According to Walmart, Walmart Commerce Technologies and Walmart GoLocal are a part of its efforts to bring its technology and solutions to other retailers.
The latest partnership is expected to make Walmart Commerce Technologies Store Assist local fulfilment app and Walmart GoLocal local delivery solutions available to retailers through Salesforce AppExchange.
Through the collaboration, the US retail major is expected to offer solutions that will enable customised and easy commerce experiences with real-time order visibility and local pickup and delivery that is reliable.
The Store Assist app from Walmart Commerce Technologies enables retailers to use their local stores as fulfilment centres and to streamline in-store fulfilment by enhancing picking accuracy, speed, and efficiency.
Walmart GoLocal is said to support retailers of all sizes with access to white-label, delivery-as-a-service technology to drive a smooth delivery experience for their customers. The Walmart delivery-as-a-service business was launched in August 2021.
Walmart Global Technology technology strategy and commercialisation senior vice president Anshu Bhardwaj said: “Through this partnership, retailers can leverage the same innovative and scalable technologies that power Walmart’s pickup and delivery experiences.
“The same technology that powers Store Assist has enabled Walmart to fulfill over 830 million orders across over 4,700 Walmart stores. Together with Salesforce, retailers can scale their business and deliver the personalized, convenient experiences shoppers expect.”
Walmart stated that the Salesforce Commerce Cloud and Order Management is anticipated to assist retail customers to effectively handle their customers’ omnichannel shopping experience across a single platform.
It will also enable retailers to utilise artificial intelligence (AI) and real-time data to offer customers a connected and personalised experiences.
Salesforce retail vice president and general manager Rob Garf said: “Shoppers continue to expect brands to deliver highly connected and frictionless experiences across physical and digital touchpoints.
“In fact, 1 in 5 online orders placed the weekend before Christmas were picked up in store.
“With the combined power of Walmart and Salesforce, retailers can drive success with best-in-class technology to advance their omnichannel capabilities, drive efficiency and ensure that every purchase quickly gets into the hands of the shopper – no matter where they are.”