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In every industry, customer loyalty depends on the quality of customer experience (CX). Every company has very different business models, operational needs, internal processes and final products or
With competition intensifying, global uncertainty rising and engaging with customers changing rapidly – not least because of the pandemic – how businesses treat their customers well is more
Digitisation has long been a buzzword in the world of business and finance. It’s easy to get swept away by it, or even complacent about it. But the
The EU’s new Cybersecurity Act, originally adopted in April 2019 and effective from June 2021, establishes a cybersecurity certification framework for products and services that promises to fundamentally
Despite the pandemic, foreign direct investment (FDI) is enjoying a boom east of Suez. In China, it increased by 6% last year, to $149bn. Hong Kong and India
Covid-19 has renewed focus on the role of treasury within organisations. The pandemic, combined with the potential unleashed by automation and digitisation, has made treasurers indispensable to companies
Telecoms companies are coming under pressure to cut costs and become more customer-centric. But what are the advantages they stand to gain through adopting a natively digital approach,
November’s UN climate conference in Glasgow was arguably the most important. Known as COP26, it brought together hundreds of countries and promised to ramp up our battle to
Every year at Davos there’s an exclusive meeting of the world’s ‘elite’, where the rich and powerful rub shoulders at the World Economic Forum’s flagship event. The organisation
As pandemic restrictions lift, many companies are left pondering the future of remote work, from how it shapes employees to how it impacts a company’s bottom line. But
